Radial invoice audit

Radial publishes no price list. There is no rate card on radial.com, no published pick fee, storage rate or returns price, and no published billing cadence or dispute window — Radial sells enterprise contracts, and every number that decides your bill lives in your agreement and its rate exhibit. That makes a Radial audit a contract audit: the exhibit is the price list, and if a fee is not in it, the question is why it is on the invoice.

Two parts of Radial's offer are published, and both create things you can check. Radial Fast Track, its programme for newer brands, is published as pay-as-you-go with no upfront costs and no long-term contracts. And Radial Payment Solutions, the payments arm many Radial clients also use, publishes how it prices: true pass-through interchange, with several named fees it says it does not charge. As published when we checked in November 2026:

Item	What Radial publishes
Fulfillment rates (pick, pack, storage, receiving, returns)	Nothing — set in your contract and rate exhibit only
Fast Track onboarding and term	No upfront costs; no long-term contracts; pay-as-you-go storage; launch in as little as a week
Order accuracy / on-time shipping	99.98% accuracy and 99.84% on-time shipping, published as network results
Payment Solutions interchange	A "true pass-through rate" — no rounding of interchange fees
Payment Solutions deposit and management fees	None — Radial states it does not charge deposit fees and provides account resources for free
Refund fees under Payment Solutions	Returned to the merchant, not kept by Radial
Fraud losses under Payment Solutions	100% fraud indemnification — Radial covers the cost
Invoice format, billing frequency, dispute window	Not published

One more structural fact shapes the bill: Radial is a single relationship covering fulfillment, transportation management, returns and — for many clients — payments and fraud. Those services are sold as one connected offer, so charges from all of them can land in one billing relationship, each governed by a different part of your paperwork.

Checks that follow from Radial's own published position

1. On Fast Track, the published launch terms are billing rules. Radial's Fast Track page promises no upfront costs and no long-term contracts, and its storage is "pay for what you need." An implementation or onboarding charge on a Fast Track invoice contradicts the published offer. So does a minimum-volume true-up or an early-termination fee — both belong to the long-term contracts Fast Track says it does not require. And pay-as-you-go storage should rise and fall with the space you actually occupy; a flat storage line that never moves while inventory halves is not pay-as-you-go. If your Fast Track paperwork carves out an exception to any of these, get it pointed out in writing — the exception, not the web page, is then what you audit against.

2. Interchange must arrive unrounded, at cost. If you take Radial Payment Solutions, Radial publishes that it provides "a true pass-through rate" and does not round interchange fees. Interchange is set by the card networks, so this is verifiable: take a sample of transactions, compare the interchange billed against the network's rate for that card and transaction type, and look for systematic upward rounding — a fraction of a cent added per transaction, invisible on any single line, material across a month of orders. Pass-through means the number you are billed is the number the network charged.

3. Three charges Radial says do not exist on its payments bill. Radial's own article on payment contract fees lists what it avoids: deposit fees on fund settlements, management fees for dedicated account resources ("Radial provides these resources for free"), and refund fees kept by the vendor on refunded orders ("Radial returns refund fees to merchants"). A settlement deposit fee, an account or relationship management line, or a processing fee retained on a refunded order each contradict the published position — raise them by name. The same article promises 100% fraud indemnification, so a fraud loss under Payment Solutions that lands on your statement instead of Radial's needs an explanation tied to the agreement.

4. The published performance figures bind you only if your contract adopts them. Radial's homepage publishes 99.98% order accuracy and 99.84% on-time shipping. Those are network results in marketing copy, not a service level owed to you. The audit step is twofold: check whether your agreement converts them — or any figures — into measured service levels with credits, and if it does, recompute them from your own order data (orders shipped after their promised date, and orders shipped wrong, as a share of all orders) rather than accepting the reported percentage. If your agreement contains no service levels at all, that absence is the finding: the published numbers are doing persuasive work your contract never underwrote.

5. Under managed transportation, freight needs the carrier's number underneath. Radial sells transportation management on a multi-carrier strategy, published as a way to "maximize discounts and reduce shipping costs," reaching 99% of the US within three business days. Freight billed as a single managed line — no carrier, no service level, no underlying carrier charge — cannot be checked against any of that. Every freight amount should be traceable to a carrier, a service and a shipment; where the billed service is faster (and dearer) than the service the order required, the difference is a finding, not a preference.

6. Retail chargebacks passed through to you need the retailer's paperwork. Radial's B2B business is built around retailer routing-guide compliance, and its 2026 expansion of that offering is explicitly about reducing chargeback risk. If a retailer's compliance chargeback appears on your Radial bill, it should arrive with the retailer's own chargeback notice identifying the rule broken and the amount the retailer deducted — and any Radial handling charge on top exists only if your rate exhibit names one.

7. A new name on the invoice is not a rate change. Radial announced in June 2026 that it will become Paxon. If invoices start arriving under the new name mid-contract, confirm that rates, billing units and fee definitions are unchanged. A rebrand changes the letterhead; it does not reopen the rate exhibit.

If your rate exhibit is thin, this is what to demand

Because nothing is published, the exhibit attached to your agreement is the only price list you will ever have. Before signing or renewing, it should contain:

• A complete fee schedule — every fee name, its billing unit (per order, per unit, per pallet, per hour, per transaction), its trigger and its rate — plus a sentence stating that fees not in the exhibit are not billable.
• Invoice detail in exportable form: line-level detail you can download and recompute, not a summary PDF, with carrier charges and payment interchange identifiable per shipment and per transaction.
• Rate-change mechanics: the notice period for any increase, which fees can move and by how much, and whether a peak surcharge exists — its window and cap — or an explicit statement that there is none.
• Service levels with credits: accuracy and on-time definitions, whose data measures them, how often they are reported, and the credit that follows a miss.
• A dispute clause: how many days from the invoice date you have to dispute, where disputes are sent, and whether disputed amounts may be withheld while they are resolved.
• An audit right: access, for a stated period, to the records behind a charge — warehouse timestamps, carrier invoices, interchange detail — so a disputed line can be proved rather than argued about.

Raising a wrong charge with Radial

Radial publishes no billing-dispute process, address or deadline, so the route is the one in your paperwork: the notice and dispute provisions of your agreement, worked through your account team, in writing, inside whatever window the agreement sets. Attach the exhibit clause and the arithmetic for each line. On payments charges, quote Radial's published pass-through and no-fee commitments back — they are the standard Radial set for itself in public.

Have us check it

Upload your recent Radial invoices and the rate exhibit from your agreement — the exhibit matters more than the invoices, because it is the only published-price substitute there is. We rebuild each charge from the exhibit's own units and rates, flag amounts the exhibit does not authorise, and draft the dispute for the ones that fail. The first audit is free.

Feeproof is not affiliated with Radial.

To: Radial Billing & Account Management
Subject: Formal Billing Dispute – Invoice #[INVOICE_NUMBER] – [MERCHANT_NAME]
Date: [TODAY_DATE]

Dear Radial Billing Department,

Upon line-by-line reconciliation of invoice #[INVOICE_NUMBER] against our executed Master Services Agreement (MSA) and confirmed Rate Schedule dated [CONTRACT_DATE], we have identified [COUNT] billing discrepancies totaling $[TOTAL_OVERCHARGE_AMOUNT].

Summary of audited discrepancies:
1. [Line/Ref ID]: Billed [Rate/Service] at $[BILLED_RATE]. Agreed contract tier is $[CONTRACT_RATE]. Variance: $[OVERCHARGE_AMOUNT]. (Ref: Contract Section [SECTION_NUM])
2. [Line/Ref ID]: Unauthorized accessorial surcharge [NAME] of $[SURCHARGE_AMOUNT] billed without prerequisite contract triggers.
3. [Line/Ref ID]: Dimensional weight (DIM) billed at [BILLED_WEIGHT] lbs vs verified packaging volume of [ACTUAL_WEIGHT] lbs. Variance: $[DIM_OVERCHARGE].

Per our agreement, this dispute notification is formally submitted within the contractual dispute window. 

Please confirm receipt and apply a credit memo of $[TOTAL_OVERCHARGE_AMOUNT] to our account, or provide a revised invoice within 10 business days.

Sincerely,
[YOUR_NAME]
[MERCHANT_NAME]
[ACCOUNT_NUMBER / MERCHANT_ID]